Privacy Policy

Ivy & Eade ABN 17 197 131 001 (we, our and us) respects the personal information of individuals. We understand that the security of your personal information is important to you, and we are committed to protecting your personal information.  This Privacy Policy sets out our policies and practices regarding the collection, use and disclosure of personal information that you provide to us and which we collect from you. 

By accessing or otherwise using our website at www.ivyandeade.com (Website), contacting us by email, telephone or otherwise, by signing up to any newsletter we issue or using any of our other services you agree to the terms and conditions set out in this Privacy Policy and consent to the processing of your information in accordance with this Privacy Policy. 

Types of personal information we collect and hold

The types of personal information that we may collect includes but is not limited to: 

  • Your name, phone number, email address or other contact details
  • Any other personal information that may be required in order to facilitate your dealing with us.

We may collect personal information about: individuals, contractors and suppliers, third parties seeking our services, and other people who come into contact with us in the ordinary course of business.

How we collect and hold personal information

In general, we do not collect your personal information, unless you provide it to us voluntarily and knowingly during your dealings with us, including when: 

  • you email your details to us or submit your details to us via the Website
  • when you sign up to receive information about our products or services (and related information) that may be of interest to you
  • you mail, email or telephone or otherwise contact us or to make an enquiry about our products or services.

We hold such information in hard copy files and electronic files.  

Purpose for which we collect, hold, use and disclose your personal information

In general, your personal information is used for the purpose (primary purpose) for which you provide it to us, which may include: 

  • to provide you with our goods, services or quotations 
  • to enable us to contact and communicate with you regarding our services 
  • to enable us to fulfil your requests for our products or services 
  • to respond to and resolve any query or complaint
  • for internal administration, product research, evaluation and development, quality control purposes, advertising and marketing purposes
  • to offer you additional information, opportunities, discounts and promotions from us from time to time
  • for any other purposes required or authorised by law or a court/tribunal order. 

We may disclose your personal information to: 

  • third party contractors engaged to perform functions or provide services relating to the purposes for which we collect personal information
  • third party service providers within Australia who work on behalf of or with us to provide some of our delivery and other services, such as processing payments (such as credit card payments)and
  • enforcement or regulatory authorities, within and outside of Australia, if required by law.

Except as set out in this Privacy Policy (or as required for any statutory or legal requirements), we do not sell or rent your personal information to third parties.  

Access to and correction of personal information

You may request access to your personal information or you may seek the correction of such information by sending an email to our Privacy Officer at hello@ivyandeade.com or calling us on 0450 959 620.  We may charge you to provide access to your information depending on the costs associated with obtaining and providing the material.  

Concerns about privacy

If you have any concerns in relation to your privacy in your dealings with us or the Website, you should direct your concerns to us at at hello@ivyandeade.com or calling us on 0450 959 620.  

Overseas disclosures

Except as set out elsewhere in this Privacy Policy, we do not disclose your personal information overseas. 

Changes to our Privacy Policy 

We may, by notice sent by email to your last known email address, amend this Privacy Policy at any time.  Changes will be effective from the date given in our notification, which, where reasonably practicable, should be no less than seven (7) days from the date of our notice to you. Any such changes will be posted on the Website from the date it is intended to take effect. Your continued use of the Website and our services following the date such amendments take effect will represent an agreement by you to be bound by the Privacy Policy as amended.  

 

Policy last updated September 2019 

 

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